Our Privacy Policy

Thank you for shopping at Terreux Mind & Body. Terreux Mind & Body (a brand of Ladey Bella LLC) is committed to respecting the privacy rights and protecting the personal information of visitors to our website, terreuxsoycandle.com, including all of its subdomains and subparts. This policy explains how we handle and use personal information.

By using this site, you agree to the collection, use, and disclosure of information in accordance with this Privacy Policy.

If you have questions about this Privacy Policy, please contact us by email at bellaonlinestore@yahoo.com.

Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and cookies installed on your device. As you browse, we also collect information about the pages or products you view, what referred you to the Site, and how you interact with it. We refer to this as "Device Information."

We collect Device Information using:

  • Cookies — data files placed on your device, often including an anonymous unique identifier
  • Log files — track actions on the Site, including IP address, browser type, ISP, referring/exit pages, and timestamps
  • Web beacons, tags, and pixels — electronic files used to record how you browse the Site

When you make or attempt a purchase, we also collect your name, billing and shipping address, payment information, email address, and phone number — referred to as "Order Information." Together, Device Information and Order Information make up "Personal Information" in this policy.

How we use your personal information
We use Order Information to fulfill orders (processing payment, arranging shipping, providing confirmations), to communicate with you, to screen for potential fraud, and — when aligned with your preferences — to share relevant product information or advertising.

We use Device Information to help screen for fraud and to improve and optimize our Site, including analyzing how customers browse and assessing our marketing performance.

Sharing your personal information
We share Personal Information with select third parties to help us operate our business — for example, Webador powers our online store, and Google Analytics helps us understand site usage (learn more or opt out at https://www.google.com/intl/en/policies/privacy/ and https://tools.google.com/dlpage/gaoptout). We may also share information to comply with applicable laws, respond to lawful requests, or protect our rights.

Behavioral advertising
We may use your Personal Information to provide targeted advertising. Learn more at the Network Advertising Initiative's educational page: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising via:

Do Not Track

We do not currently alter our data collection practices in response to Do Not Track browser signals.

Your rights
If you are a European resident, you have the right to access, correct, update, or request deletion of your personal information. Please contact us using the information below to exercise this right. Please note your information may be transferred outside of Europe, including to the United States, in order to fulfill contracts or pursue our legitimate business interests.

Data retention
We retain your Order Information for our records unless and until you request its deletion.

Changes
We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons.

Minors
This Site is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

Limitation of liability
We are not liable for any damages of any nature, including incidental, special, or consequential damages (such as lost profits or business opportunities), punitive damages, or attorney's fees.

Contact us
For questions, concerns, or complaints about our privacy practices, please email us at bellaonlinestore@yahoo.com.

Shipping

Once your order is received, you'll get a Shipping Confirmation email letting you know it's on its way. Processing time averages 1–3 business days (Monday–Friday). We ship nationwide via USPS, FedEx, and UPS, and internationally via DHL.

Returns

All eligible items must be returned with original receipt within 14 days of receipt. Once we receive and inspect your return, we'll notify you of approval status. If approved, refunds are automatically issued to your original payment method within 7–10 business days.

  • Free return shipping
  • 1% restocking fee
  • Final sale items cannot be returned

Contact us: bellaonlinestore@yahoo.com

Damaged Issues

Please inspect your order upon arrival and contact us immediately if an item is defective, damaged, or incorrect, so we can make it right.

Contact us: bellaonlinestore@yahoo.com

Private Label Solutions

Elevate your brand with our Corporate Wholesale & Private Label Program. We handcraft eco-luxury soy candles in small batches, offering custom scents, labels, and packaging tailored to your business — perfect for retailers, spas, boutiques, and corporate gifting partners.